Account & Billing
Everything about your SeekPrep account — subscription plans, billing, data privacy, and cancellation.
Subscription plans
SeekPrep offers tiered plans. The free tier covers core features with usage limits; paid plans unlock higher limits, premium AI models, and priority performance.
For current pricing, tiers, and what's included in each, see the Pricing page.
Managing billing
- Upgrade — visit the subscription page and choose a plan. You'll be redirected to Stripe's secure checkout.
- Downgrade — switch to a lower tier; the change takes effect at the end of your current billing period.
- Invoices — past invoices are available in your dashboard.
- Payment methods — all major credit and debit cards via Stripe. Regional methods may also be available depending on your location.
Data privacy & security
Encryption
- Files you upload are encrypted at rest.
- Passwords are hashed with industry-standard algorithms (handled by Better Auth).
Per-user isolation
- Your uploads, chat history, flashcards, quizzes, and tasks are isolated to your account.
- No other user — including admins — can read your private material through the application.
- Super-admins can manage system-wide configuration (models, embeddings, settings) but cannot read your private content.
What we never do
- We don't sell your data.
- We don't train AI models on your private content.
- We don't share your uploads across accounts.
Published content
Articles you mark as Public are visible to other SeekPrep users and may be indexed for discovery within SeekPrep. Private and Unlisted articles remain yours alone.
Canceling your subscription
You can cancel at any time from the subscription page:
- Open the subscription management page.
- Click Cancel subscription.
- Confirm.
After cancellation:
- You keep access until the end of your current billing period.
- Your data (uploads, chats, decks, quizzes, tasks, published articles) is preserved.
- If you change your mind, you can re-subscribe and pick up where you left off.
If you want to permanently delete your account and all associated data, contact support from the Contact page.
Getting help
- For product questions: Contact us.
- For feature explanations: the rest of this documentation.
- For service status: check the in-app banner if there's an active incident.